Please email us at LoveleighCandleCo@gmail.com
Candles that are made from natural waxes and unbleached cotton wicks would be considered “non-toxic”. LoveLeigh Candles are non-toxic and made with ingredients that eliminate the risk of your candle being damaging to your health.
Phthalate is a toxin often used in candles to increase the scent throw. However, phthalate is harmful to our health, therefore our products are free from phthalate.
Paraffin is a petroleum waste product that releases harmful toxins and chemicals when burned. LoveLeigh Candles are free from paraffin.
This is used when a product has NOT been tested on animals. LoveLeigh Candles are cruelty-free.
If you follow the candle care steps, you can reach up to 40 hours of burn time.
If your flame is tall or thicker than normal, extinguish the flame and trim the wick once the candle has cooled.
A possible cause is the wick not being trimmed properly. Try trimming your wick down to ¼”
If you are experiencing soot on your candle, your candle may have exceeded its recommended burn time, the wick was not properly trimmed prior to burning, or may have simply just collected some dust! But no worries! Carefully cleaning the rim of your LoveLeigh candle jar with warm soapy water will easily clean soot from your candle.
We use cotton wicks not only for their clean burn, but they ensure an even burn! Cotton wicks are also free from lead and zinc, making them an eco-friendly choice.
It is important to allow your candle to fully melt across the top on your first burn. This allows your candle to establish a “memory burn”. A proper memory burn will ensure your candle burns evenly after each time it is lit. When you allow your soy candles to produce a memory burn, you are preventing the candle from tunneling.
Tunneling is when your candle burns in a tunnel down the center, causing an uneven melt pool, poor scent throw, and an unclean burn.
Please email us at LoveLeighCandleCo@gmail.com for assistance! We will try to assist based on the status of your order.
Not at this time, sorry!
Our current processing time is 5-7 business days. Your order ships after it is fully processed. You will receive a tracking number once your order has shipped and will receive your LoveLeigh package in 3-5 business days, not including weekends or holidays.
We do not currently offer expedited shipping.
You will receive an email containing the tracking number once your order ships! The tracking number will be sent to the email listed at checkout so make sure to double check the email address.